Director of People and Culture
Los Angeles
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Who we are

We are a high-end office furniture dealership serving corporate clients across industries. Western Office has been partnering with Knoll on a national level for 25 years; we are a member of Knoll's President's Circle representing the Top 20 Knoll Dealers in North America. We have locations in Los Angeles, Seattle, and Las Vegas and we have been in business for 100 years. We provide excellent career opportunities and many of our employees have been with us for over 15 years. If you are personally committed to "being the best" at what you do, we encourage you to consider joining our team.

The Opportunity

The Director of People & Culture is a hands-on, people-focused role striving towards creating a positive, fulfilling and motivating work environment that reinforces our vision of growth. The Director of People & Culture is the "keeper of the culture" who keeps a finger on the pulse of our organization. The HR Business Partner is bright, outgoing, an avid learner can think strategically and is innovative. The ideal candidate will have a consultative, business partner approach and understands smaller company dynamics and is comfortable in the flexibility required.

The Director of People & Culture acts as counsel to the Leadership Team on various topics including employee relations, strategic planning, talent acquisition, compensation, benefits, and other basic HR responsibilities. The HR side of the position is performed in alignment with a more people-centric, people operations approach. This person also creates a sense of unity and camaraderie across our three different locations while remaining observant of each of their individual sub-cultures.

The Director of People & Culture must excel at balancing between peers and management. Employees look to the Director of People & Culture as a reliable confidant who is a good listener and trustworthy. Management seeks a budding leader with keen business acumen who can provide solid advice. The HR Business Partner must be comfortable in all levels of conversations with employees - from deeply personal to professional and difficult.

What we offer
  • Base salary based on experience and skill level
  • Reimbursement of cell & data plan
  • Medical & Dental insurance after the eligibility period
  • Paid public holidays and vacation
  • Non-contributory 401k
  • Voluntary group insurance plans
  • Flexible Spending Accounts – Medical & Dependent Care
Position Responsibilities
  • Hands-on full life-cycle recruiting from posting the role through onboarding the candidate
  • Act as an advocate for all levels of employment by providing advice, support, and a voice as well as facilitating career growth and paths
  • Manage day-to-day operations related to HR (Payroll, Benefits, Employee Files, etc.)
  • Identify, monitor and support the current corporate culture dynamic
  • Identify where culture needs to move, grow and improve to align with company objectives
  • Understand employee perspectives by maintaining frequent formal and informal interactions and attending various staff meetings
  • Regularly assess organizational strengths and challenges using pulse surveys and other tools and work with management to explore insights and opportunities for development
  • In partnership with the Leadership Team, develop a strong employer brand and integrate into multiple areas of the business
  • Analyze activities along the employee lifecycle and develop and implement strategies that increase engagement, development, and retention
  • Advise, guide and support Leadership Team in areas of employee morale, documentation, succession planning, talent acquisition, disciplinary action, and policy administration
  • Develop, implement and advise Leadership Team on retention strategies
  • Work with CEO, CFO and Insurance Broker on maintaining a strong, competitive and financially smart benefits package
  • Maintain confidential employee files and payroll information, in both electronic and paper formats
  • Analyze the effectiveness of all people operations efforts
  • Conduct exit interviews
Position Requirements
  • Education: 4-year degree required, advanced degree(s) preferred
  • Experience: Minimum of 5 years of business experience
  • Excellent at maintaining open communication, good follow-up and sense of urgency
  • History and proven track record of experience in employee relations, on a person-to-person level
  • Prior experience in recruiting/talent acquisition, strategic planning, and/or consulting
  • Experience in professional presentations, comfortable speaking in front of large groups
  • Must be able to think and act strategically, but also be willing to "roll-up sleeves"
  • A motivated self-starter, with a strong work ethic and ability to juggle multiple priorities
  • A fun, outgoing, charismatic personality type who truly cares about people
  • Proven business acumen and strong decision-making skills
  • Ability to build relationships at all levels of the organization
  • Proven experience in strategy development
  • Intermediate knowledge of employment law and compliance
  • Excellent spelling, grammar, and written communication skills
  • Strong interpersonal skills and ability to interact with employees at all levels
  • Must possess a high level of confidentiality and integrity to handle sensitive/confidential situations and documentation
  • Strong conflict management skills
  • Detail-oriented
  • A team player
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