IT Help Desk Tier II
Los Angeles
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Who we are

We are a high-end office furniture dealership serving corporate clients across industries. Western Office has been partnering with Knoll on a national level for 25 years; we are a member of Knoll's President's Circle representing the Top 20 Knoll Dealers in North America. We have locations in Los Angeles, Seattle, and Las Vegas and we have been in business for over 100 years. We provide excellent career opportunities and many of our employees have been with us for over 15 years. If you are personally committed to "being the best" at what you do, we encourage you to consider joining our team.

The Opportunity

We are looking for an energetic and knowledgeable Help Desk Tier II person to join our team. Principle responsibilities include being the initial point of contact for users seeking technical assistance and support both onsite and remotely. Requires travel to our Downtown Los Angeles office twice a month and travel to our Seattle office approximately once a year. This is an excellent full-time opportunity.

What we offer
  • Base salary based on experience and skill level
  • Reimbursement of cell & data plan
  • Medical & Dental insurance after the eligibility period
  • Paid public holidays and vacation
  • Non-contributory 401k
  • Voluntary group insurance plans
  • Flexible Spending Accounts – Medical & Dependent Care
Position Responsibilities
  • The initial point of contact for users seeking technical assistance on-site and remotely
  • Perform troubleshooting steps, on users located locally or in remote offices
  • Build out and deploy Windows PCs and notebooks
  • Installation and maintenance of hardware and software
  • Printer and Copier maintenance
  • Assist with resolving a wide range of IT issues, including networking, and applications
  • Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers and server room equipment
  • Able to maintain records, document, and manage tickets through Help Desk ticketing system
Position Requirements
  • 4+ years customer support/help desk experience
  • Knowledge and experience with Windows 10
  • Knowledge and experience with Microsoft Office, Office 365
  • Knowledge and experience with Active Directory and group policies
  • Experience with detailed documentation and ticketing
  • Ability to work independently and communicate clearly
  • Must possess strong troubleshooting skills
  • Ability to handle multiple projects simultaneously
  • Willingness to learn new systems and skills
  • Ability to define problems, collect data, establish the facts, and draw valid conclusions
  • Outstanding customer service skills and time management skills
  • Effective communication skills, both written and verbal
  • Displays a high level of enthusiasm for work, detail-oriented conduct, ethics, works well in a team environment and presents themselves professionally
  • AA, BS/BA in IT, CS, or related fields, or Relevant experience

Additional Requirements (Preferred):

  • Knowledge and experience with PowerShell
  • Knowledge and experience with Hyper-V
  • Knowledge and experience with Microsoft Exchange On-Premises
  • Industry Certifications
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