IT Help Desk Support Technician
Los Angeles
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Who we are

We are a high-end office furniture dealership serving corporate clients across industries. Western Office has been partnering with Knoll on a national level for 25 years; we are a member of Knoll's President's Circle representing the Top 20 Knoll Dealers in North America. We have locations in Los Angeles, Seattle, and Las Vegas and we have been in business for over 100 years. We provide excellent career opportunities and many of our employees have been with us for over 15 years. If you are personally committed to "being the best" at what you do, we encourage you to consider joining our team.

The Opportunity

We are currently looking for a full-time Help Desk Support Technician to provide first-level support to our personnel by establishing and following standard procedures, managing help desk tickets from submission to closure, and resolving technological issues in a professional and timely manner.

What we offer
  • Base salary based on experience and skill level
  • Medical & Dental insurance after the eligibility period
  • Paid public holidays and vacation
  • Non-contributory 401k
  • Flexible Spending Accounts – Medical & Dependent Care
  • Voluntary group insurance plan options
Position Responsibilities
  • The initial point of contact for users seeking technical assistance on-site and remotely
  • Able to maintain records, document, communicate and manage tickets through a help desk ticketing system  
  • Set up new hires with computer and phone hardware, email and phone number, network permissions and access
  • Account user set up for multiple business software programs
  • Installation and maintenance of hardware and software
  • Installation and/or relocation of IT equipment, including PCs, monitors, printers, copiers and server room equipment.
  • Assist with resolving a wide range of IT issues
  • Perform troubleshooting with users located remotely and locally
  • Printer and copier maintenance
  • Build out and deploy Windows PCs and notebooks
  • Off-Boarding personnel by removing users from email lists, accounts, devices, and deactivating security keys
  • As time permits, work with IT Management on special projects and long-term IT strategy
Position Requirements
  • 4+ years customer support/help desk experience
  • Experience with active directory group policies, printers, Windows 10, Office 365, PowerShell and Intune
  • Experience supporting System Center Configuration Manager
  • Willing to learn new systems and skills, work independently, and communicate clearly
  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications
  • Familiarity with basic networking concepts
  • Must possess strong troubleshooting skills
  • Ability to handle multiple projects simultaneously
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Outstanding customer service skills and time management skills
  • Effective communication skills, both written and verbal
  • High-degree of follow-through without being prompted, resulting in end users feeling well informed on the status of their requests
  • Displays a high level of enthusiasm for work, detail-oriented conduct, ethics, works well in a team environment and presents themselves professionally
  • Must have a strong desire to support end-users, whose technical knowledge and abilities may vary greatly
  • A desire to educate others to become more technically proficient
  • AA, BS/BA in IT, CS, or related fields, or Relevant experience
  • Ability to travel to Downtown Los Angeles office as needed, at least twice a month

Preferred Qualifications

  • Knowledge and experience with SpiceWorks
  • Knowledge and experience with Hyper-V and Fail Over Clustering
  • Knowledge and experience with Microsoft Exchange On-Premises
  • Familiarity with server hardware; ability to replace hardware components on servers and desktops
  • IT Certifications
Locations
Womb Chair
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